Most support questions are easier to solve when the family can name the exact task, screen, or action involved.

Quick Start

1. Open Help inside the IAFT app.
2. Choose the option to send a message.
3. Explain what you were trying to do.
4. Include the screen, family member, task, and any error details.

Why in-app Help is best

• It is the preferred and fastest way to reach the support team.
• It keeps the request connected to the product experience.
• The team can ask follow-up questions when needed.

What to include

• What you expected.
• What happened instead.
• Device and app details if known.
• A screenshot when it helps.

Family Example

A parent writes, “I assigned Feed the dog to Maya for today, but the card is not appearing on her profile.”

Good to Know

• Start with the smallest version that solves the problem.
• Change one setting at a time so you can see what helped.
• Missed days are information, not proof that your family failed.
• Open Help in the IAFT app and send a message if something does not work as expected.

Best First Action

Open in-app Help and describe the problem in one clear sentence.

Related Articles

• How to Ask for Help
• What to Include When Reporting a Problem
• Common Questions After Setup
• Getting Started with IAFT