A Reminder or Notification Did Not Arrive

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July 20, 2026
Frankie

A missing reminder can come from:

Device permission
S’moresUp notification settings
Wrong profile
Wrong device
Reminder time
Chore schedule
Internet connection
App version
Device token registration

Use this checklist before adding more reminders.

Check Device Permission

S’moresUp checks Local Notification and Push Notification permission.

If permission is not granted, the app may show:

Turn on Notifications

Choosing Turn On can open the device’s notification settings.

Allow notifications for S’moresUp.

The exact screen differs on iOS and Android.

Check “Don’t Ask Again”

A user may choose Don’t ask again on the notification prompt.

That preference is stored for the user.

If the prompt no longer appears, open the device settings manually and allow notifications.

Check the Chore Reminder

Open the chore and confirm:

Reminder is on
Reminder time is correct
Due time is correct
Date and schedule are correct
The intended family member is assigned
The correct parent or child reminder is selected

Free includes one reminder per chore.

Premium supports multiple reminders.

Check the Right Device

A child reminder should reach the child’s connected profile and device.

A parent reminder should reach the parent’s device.

If the family uses a shared device, confirm the correct profile and notification registration.

Check Parent and Child Settings

S’moresUp can support different reminder and completion-notification roles.

Check whether:

Child receives the chore reminder
Parent receives a child chore reminder
Parent receives completion notification
Approval notification is expected

Remove alerts the family does not use.

Check the Time

A reminder may appear missing when:

Due time changed
Reminder is set after the due time
Device time zone is wrong
The chore is Anytime
The chore is As Needed
A repeating occurrence has not started yet

Review the actual next occurrence.

Update and Reopen

Try:

Update S’moresUp.
Confirm internet access.
Force-close the app.
Reopen it.
Check the reminder again.
Restart the device if needed.

The app registers the device for push notifications after permission is granted.

Away Status

When a child is Away, their chores are excused and hidden from pending.

Reminder behavior while Away is not confirmed in the current product documentation.

Do not assume that every reminder stops automatically.

Smart Appliance Notifications

Smart appliance integrations can generate a follow-up chore and notification.

If a dishwasher or washer event does not create the expected chore, check:

Connected partner account
Device status
Internet connection
App update
Notification permission

Smart appliance notifications are not Premium-only.

Common Problems

The app never asks for permission again

Open device notification settings manually.

One child receives another child’s reminder

Check profile, device, assignment, and notification registration.

A reminder arrives at the wrong time

Check due time, reminder time, and device time zone.

Multiple reminders are missing

Confirm Premium is active.

Notification permission is on but nothing arrives

Update, reopen, and contact support with the device and chore details.

Common Questions

Does Free include reminders?

Yes, one per chore.

Are multiple reminders Premium?

Yes.

Can S’moresUp open device settings?

Yes, through the Turn on Notifications flow.

Does support automatically receive notification logs?

No confirmed automatic diagnostic logs are attached.

Does Away stop reminders?

Not yet confirmed.

Best First Action

Open device settings, confirm S’moresUp notification permission, then check the chore’s reminder and assigned profile.