If something is confusing or not working, ask for help early. A small question is easier to fix than a system your family stops using because it feels unclear.

Quick Start

1. Write down what you were trying to do.
2. Note where you got stuck.
3. Check if there is a related help article.
4. Try one simple fix, like reviewing settings or simplifying the task.
5. Contact support if the problem continues.

Why this helps

A focused check can solve the problem without rebuilding the family setup.

Good to know

• Not every issue is a bug. Sometimes the setup just needs to be simplified.
• Support is easier when the question is specific.
• If your family is overwhelmed, start by reducing the number of tasks.

Family Example

Before asking for help, name the issue in one sentence. For example: “My child cannot see the task I assigned.”

Good to Know

• Start with the smallest version that solves the problem.
• Change one setting at a time so you can see what helped.
• Missed days are information, not proof that your family failed.
• Open Help in the IAFT app and send a message if something does not work as expected.

Best First Action

Before asking for help, name the issue in one sentence. For example: “My child cannot see the task I assigned.”

Related Articles

• How to Send a Message to IAFT Support
• What to Include When Reporting a Problem
• Getting Started with IAFT