How to Delete Your Account or Family Safely

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July 23, 2026
Frankie

Family deletion is permanent.

A deleted family cannot be recovered.

Before continuing, make sure deletion is the action you actually want.

Important: Cancel Billing Separately

Deleting any of these does not automatically cancel a subscription:

S’moresUp app
Family
Account

Cancel Premium separately through:

Apple
Google Play
S’moresUp website billing
In-app subscription management

Save the cancellation confirmation.

What Family Deletion Removes

The family-owner deletion flow removes the family, including:

Children
Chores
Rewards
Goals
Awards
Family information
Connected family data

Adults and partners are unlinked.

The user is logged out.

The family cannot be restored later.

Who Can Delete the Family?

The family owner performs family deletion.

A child cannot delete the entire family.

Exact adult permissions and labels should be verified.

Deleted Versus Archived

Action	Can it be recovered?
Archive or hibernate	Yes
Unfreeze & continue	Preserves family
Start Fresh	Resets setup, streaks, and PINs
Delete family	No

If the family only needs a break, use Away or archive behavior instead of deletion.

Before Deleting

1. Review the subscription

Confirm:

Billing provider
Renewal date
Cancellation status
Legacy price
Annual offer
Duplicate subscriptions

2. Save needed information

Save:

Important Wallet records
Calendar information
Reward details
Chore history needed outside the app
Receipts
Support conversations

3. Confirm the correct family

A user may belong to more than one family or product.

Check the family name and members.

4. Understand recovery

Deleted families cannot be recovered.

Support cannot unarchive a permanently deleted family.

5. Consider alternatives

Use:

Away for a child who is temporarily unavailable
Unfreeze & continue for an archived family
Start Fresh only when resetting setup is intended
Member removal when only one profile should leave, after verifying the effect
Subscription cancellation when the goal is only to stop billing

Delete Through Manage Settings

The current frontend path is:

Manage Settings → Delete Account

The confirmation warns that deleting removes the entire family and cannot be recovered.

The exact screen title may say account even when the action deletes the family. Verify this before publication.

After Deletion

The user is logged out.

Onboarding may direct the user to support@smoresup.com.

If the subscription was not canceled, billing may continue.

Cancel it through the purchase provider.

Account Versus Family Deletion

Backend systems include separate family and profile deletion paths.

The exact user-facing difference between:

Delete family
Delete adult profile
Delete account

should be verified before publishing detailed member-specific instructions.

This article focuses on the confirmed full-family deletion flow.

Common Problems

The family was deleted by mistake

It cannot be recovered.

Billing continues after deletion

Cancel the subscription separately and contact billing support.

The family only needs a pause

Use Away or archive behavior instead.

The wrong family is selected

Do not confirm deletion.

One adult wants to leave

Verify the member-removal flow instead of deleting the family.

Common Questions

Does deletion cancel Premium?

No.

Can a deleted family be recovered?

No.

Can an archived family return?

Yes.

Does Start Fresh delete the family?

No, but it resets setup-related information.

Who can delete the full family?

The family owner.

Best First Action

Cancel any active subscription, save needed information, and confirm the correct family before using permanent deletion.