How Community Profiles, Review, Reporting, and Blocking Work

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July 20, 2026
Frankie

Community is a parent-only space.

It uses a separate parent Community profile and includes admin review and safety controls.

These tools help keep the wider parent conversation separate from the household.

Separate Community Profile

A parent can set a Community-specific:

Name
Image

This profile is separate from the family profile.

Community does not show:

Family name
Child names
Child information
Location

Choose a name and image that feel appropriate for a wider parent audience.

Protect Child Information

Even though child details are not automatically displayed, parents still need to protect them in posts and comments.

Avoid sharing:

Full child names
School name
Home address
Exact location
Medical information
Daily travel patterns
Private family conflict
Identifying documents
Photos revealing private details

Community is broader than the household Campfire.

Admin Review of New Posts

Every parent-created Community post is reviewed by admins before publication.

This includes posts with photos.

The review process means:

The post may not appear right away
Repeated submission is not needed
Content may be held or handled based on Community standards
Admins review before the wider Community sees it

Exact approval and rejection messages should be verified.

Creator Deletion

A parent can delete a Community post they created.

Other users cannot delete it directly.

Before deleting, remember that comments and conversation attached to the post may be affected.

Exact comment-removal behavior after deletion should be verified.

Report a Post

A parent can report another Community post.

Reporting:

Hides the post from that parent’s view
Sends the reported post for admin review

Reporting is useful for content that may be:

Unsafe
Abusive
Misleading
Inappropriate
Private
Against Community standards

The post disappearing from the reporter’s view does not mean the final admin decision has already been made.

Comments Cannot Be Reported

The current controls do not support reporting an individual comment.

When a comment creates a safety or moderation concern:

Review whether blocking the user is appropriate
Report the related post if the concern applies to it
Use in-app Help for unresolved issues
Avoid continuing a harmful exchange

Need help? Open Help in the S’moresUp app and send us a message. This is the fastest way to reach the support team.

Block a User

Parents can block another Community user.

Use Block when a parent no longer wants interaction with that user.

The exact effects should be verified, including whether blocking changes:

Post visibility
Comment visibility
Future interaction
Search or profile visibility
Existing conversation

Do not describe Block as the same as reporting.

Report Versus Block

Report

Sends a post for admin review and hides that post from the reporter.

Block

Changes the parent’s relationship or visibility with another user.

A parent may use one or both based on the problem.

Hide an Individual Post

Reporting hides the reported post from the parent’s view.

There is no separate confirmed Hide action beyond that report behavior.

Do not report a harmless post only to use reporting as a general preference tool.

Mute Is Not Available

Community does not currently support muting a user.

Use:

Block
Report
Turn off Community, for Premium families
In-app Help

based on the situation.

Community Reactions and Comments

Parents can comment and react.

Children cannot.

Comments cannot currently be reported.

Exact Community reaction types and comment-deletion controls should be verified.

Sharing Community Posts with Family

A parent can share a Community post into family Campfire.

Before sharing, check:

Is the post appropriate for children?
Does it contain private parent discussion?
Is the idea useful to the household?
Does the family need the full post?

A family post cannot be cross-posted into Community.

When to Contact Support

Use in-app Help when:

A report involves safety
Blocking does not solve the problem
A post contains private child information
Harassment continues
The parent cannot remove their own post
A profile displays incorrect information
Community controls do not work

For an urgent real-world safety issue, use the appropriate local emergency or safety resources outside the app.

Common Questions

Is the family name shown?

No.

Are children shown in the Community profile?

No.

Are posts reviewed before publication?

Yes.

Can users report comments?

No.

Can users report posts?

Yes.

Can users block another parent?

Yes.

Can users mute another parent?

No.

Best First Action

Review the separate Community name and image.

Then check that no post or profile detail identifies children, family location, or private household information.