Most support questions are easier to solve when the family can name the exact task, screen, or action involved.

Quick Start

1. Start with “I was trying to…”.
2. Name the screen or feature.
3. Describe what happened instead.
4. Include the affected member or task.
5. Attach a screenshot when useful.

Helpful details

• Device type and app version when known.
• Task name, member, schedule, and status.
• Any error message.
• Whether the issue happens every time.

Protect privacy

• Do not send passwords.
• Share only the family details needed to understand the issue.

Family Example

“I was trying to approve Clean room for Eli. The task returned to To-Do, and no S’mores were awarded.”

Good to Know

• Start with the smallest version that solves the problem.
• Change one setting at a time so you can see what helped.
• Missed days are information, not proof that your family failed.
• Open Help in the IAFT app and send a message if something does not work as expected.

Best First Action

Write one support message using what you tried, what happened, and what you expected.

Related Articles

• How to Send a Message to IAFT Support
• Common Questions After Setup
• How to Ask for Help
• Common Task Setup Problems