Google Calendar may stop syncing when:

• Authorization expires
• The Google account requires reauthentication
• A calendar is turned off
• The app is out of date
• The wrong Google account is connected
• Internet access is interrupted
• Time zone settings differ

Google Calendar sync is available without Premium.

Look for a Reauthentication Notice

Parents may receive a notification that Google Calendar needs to be connected again.

The current system uses a reauthentication-required notice for parents.

Open the notice and follow the Google sign-in flow.

Reauthenticate the Google Account

The general flow is:

1. Open the Google Calendar reauthentication prompt.
2. Choose the connected Google account.
3. Sign in through Google.
4. Approve the requested access.
5. Return to S’moresUp.
6. Wait for sync.
7. Check Calendar Settings.

The exact labels may differ.

Check Sync Calendars

Open:

• Calendar Settings
• Sync Calendars

Confirm which Google calendars are turned on.

A connected Google account can have several calendars.

The account may be connected while the needed calendar is disabled.

Confirm the Correct Google Account

Check the email shown during Google authentication.

A parent may have:

• Personal Google account
• Work account
• School account
• Shared family account

Connect the account containing the events the family expects.

Update S’moresUp

Older versions may not support current Google Calendar behavior.

Install the latest version before reconnecting.

Do not publish internal minimum version numbers.

Check Internet and Time Zone

Confirm:

• Internet connection
• Device date and time
• Device time zone
• Google Calendar time zone
• Event start and end time

A time-zone difference may make the event appear on the wrong day or time.

Duplicated Events

Duplicates may come from:

• Same event entered in both systems
• Same Google calendar connected twice
• Several Google calendars containing the event
• Recreated recurring series
• Temporary sync refresh

Identify the source before deleting an event.

S’moresUp Events and Google Events

The exact sync direction and write-back rules should be verified.

Until confirmed, edit the event in the system where it was created.

Turn Sync Off and Back On

Where supported:

1. Open Sync Calendars.
2. Turn the affected calendar off.
3. Save.
4. Reopen the setting.
5. Turn it back on.
6. Wait for sync.

Do not delete the Google account connection unless needed.

Delete or Reconnect the Google Account

The product supports removing connected Google account events and reconnecting.

Use this only after simpler steps fail.

Confirm which events may disappear from the S’moresUp view.

Common Problems

The account says reauthentication is required

Complete Google OAuth again.

Only some events appear

Check which calendars are enabled.

Events show at the wrong time

Check time zones.

Events appear twice

Check multiple calendar sources.

A child cannot reconnect Google

Google reauthentication is handled by a parent.

Common Questions

Is Google Calendar Premium-only?

No.

Can the app ask for reauthentication?

Yes.

Can several Google calendars be managed?

The product supports selecting synced calendars. Verify current limits.

Should I edit a Google event in S’moresUp?

Verify current write-back behavior.

Does support receive Google logs automatically?

No confirmed automatic log attachment exists.

Best First Action

Update S’moresUp, reauthenticate the correct Google account, and check Sync Calendars.

Related Articles

• How Google Calendar Sync Works
• How the Family Calendar Works
• How to Add and Manage a Calendar Event
• How to Report a Bug or Request a Feature