Parent Approval and Photo Proof are Premium controls.

Use this guide when:

• A chore is not appearing for approval
• A parent cannot approve or reject
• A photo does not upload
• A rejected chore does not return
• S’mores are missing
• The original photo disappeared

Confirm Premium Is Active

Approval and Photo Proof require Premium.

Check the family’s Premium status.

If a recent purchase is missing, do not purchase again. Use Restore Premium Access or contact support.

Confirm the Control Is Turned On

Open the chore from a parent profile.

Check whether:

• Parent Approval is on
• Photo Proof is on
• Both are on
• The change was saved for future occurrences

Editing a repeating chore may affect future occurrences rather than an older one.

Parent Versus Child Access

Children submit the chore.

Parents review it.

A child should not expect to approve their own chore.

A parent should use an adult profile with the correct family access.

Photo Permission

If the child cannot attach a photo:

1. Open device settings.
2. Find S’moresUp.
3. Allow Camera or Photos access.
4. Return to S’moresUp.
5. Try the completion again.

The exact permission screen differs by device.

Photo Upload Failure

Check:

• Internet connection
• Photo permission
• Image size
• App update
• Available device storage
• Whether the upload finished before leaving the screen

Try one clear photo focused on the result.

Approval Is Missing

Check:

• Correct parent profile
• Correct family
• Approval area
• Today’s Progress
• Weekly View
• Chore date
• Whether the chore was already approved or rejected

Force-close and reopen the app after checking the connection.

What Rejection Does

When a parent rejects the chore:

• No S’mores are awarded
• The chore returns to active
• The child can correct it
• The child can resubmit
• The original submitted photo is no longer visible

This is expected behavior.

S’mores Are Missing

When Approval is required, S’mores wait until the parent approves.

After approval, check:

• Chore value
• Wallet history
• Late Penalty
• Collaborate split
• Correct child

On Free, earned S’mores go to Spend.

Give Clear Rejection Feedback

Where feedback is available, name the missing finish line.

Try:

Please put the folded clothes into the drawer and submit again.

Avoid:

Wrong.

A S’mart List can make repeated multi-step expectations clearer.

Common Problems

The parent sees no Approve button

Check the adult profile, Premium status, and chore settings.

The image is black or missing

Check permission, connection, and app version.

The chore returns to pending

It may have been rejected.

The original rejected image is gone

That is expected.

Approval happened but Wallet did not update

Check Wallet history and contact support if needed.

Common Questions

Are Approval and Photo Proof Premium?

Yes.

Can they be used together?

Yes.

Are S’mores awarded before Approval?

No.

Can the rejected chore be submitted again?

Yes.

Does support receive the Photo Proof automatically?

Support does not automatically receive a diagnostic package. Attach a screenshot when reporting the issue.

Best First Action

Confirm Premium, the chore settings, the parent profile, and photo permission before recreating the chore.

Related Articles

• How to Combine Parent Approval and Photo Proof
• A Completed Chore Is Still Pending
• How S’mart Lists Help Explain Multi-Step Chores
• How to Report a Bug or Request a Feature