Popular
- What Happens After Your First 45 Days
- Choosing the Right IAFT Plan
- How to Keep Your Family Rhythm Going
- What to Try Next in IAFT
- How to Review Your Family’s Progress
- How to Review and Tune Your Family System
- How to Celebrate Progress in IAFT
- How to Adjust a Routine That Is Not Working
- How to Build One Routine in IAFT
- How to Personalize IAFT After Setup
- How Frankie Helps Your Family
- FamilyFun and Family Reset
- Check Progress
- Getting Started with It’s a Family Thing!
- How Tasks Work in IAFT
- How to Create a Task
- How to Assign a Task Clearly
- Understanding To-Do, Approvals, and Done
- How Task Completion Works
- How Repeating Tasks Work
- How Task Scheduling Works
- Understanding Due Time, Anytime, and As Needed Tasks
- How Reminders and Notifications Work
- How Approvals Work
- How Photo Proof Works
- How to Excuse a Task
- How to Edit or Delete a Task
- What Task Categories Mean
- Understanding Advanced Task Types
- How S’mores Are Shared Across Advanced Task Types
- How Advanced Task Schedules Work
- How Late Penalties Work
- How Locked Tasks Work
- What Are S’mores?
- How Rewards Work
- How Reward Approval Works
- How to Choose a S’mores Value for a Task
- How Bonus and Penalty Work
- How Task Streaks Work
- How Daily Member Streaks Work
- What Happens to a Streak When a Task Is Late, Missed, Rejected, or Excused
- How Family Badges Work
- How Challenge Badges Work
- Where to See Earned Badges
- How Today View Works
- How Weekly View Works
- How to Filter and Group Weekly View
- How the Planner Works
- How Events Work
- How to Review Recent Family Activity
- Where to Find Completed Task Activity
- How to Use S’mores Wallet Transactions
- Where to Find the Activity Log
- Where Task Streaks Appear
- How the Daily Streak Report Works
- Understanding Your PUP Score
- How Campfire Works
- How to Post in Campfire
- How to Share a Photo in Campfire
- How Comments and Reactions Work
- Who Can See a Campfire Post?
- How to Share with Your Family
- How to Participate in the IAFT Community
- What Is a Family Circle?
- How to Connect with Another Family
- How to Share with Connected Families
- Understanding Shared with Us and Shared by Us
- Understanding IAFT Plans
- SuperFamily vs SmartFamily
- What Is Included with SuperFamily?
- What Is Included with SmartFamily?
- How the First 45-Day Price Works
- What Happens After Your First 45 Days
- What Happens If Your IAFT Access Pauses
- How to Subscribe or Restore Access
- How to Manage Your IAFT Subscription
- How to Ask for Help
- How to Send a Message to IAFT Support
- What to Include When Reporting a Problem
- Common Questions After Setup
- Common Task Setup Problems
- Why a Task Is Not Appearing
- Why a Task Is Waiting for Approval
- Why S’mores Were Not Awarded
- Why a Reminder Did Not Arrive
- What to Do When a Task Keeps Getting Missed
- How to Simplify an IAFT Setup That Feels Too Heavy
- How to Start Chores Without Overwhelming the Family
- How to Choose Age-Appropriate Chores
- How to Write Chores Kids Can Understand
- How to Share Chores Fairly
- How to Motivate Kids Without Paying for Everything
- How to Use S’mores and Rewards Without Creating Entitlement
- How to Build a Morning Routine
- How to Build an After-School Routine
- How to Build a Bedtime Routine
- How to Help Kids Remember Chores Without Constant Reminding
- How to Teach Responsibility Through Chores
- How to Use Chores to Build Life Skills
- How to Handle Missed or Late Chores
- How to Restart After the Family Stops Using S’moresUp
- How to Adjust Chores as Kids Grow
- How to Use S’moresUp with Teens
- How to Run a Short Family Chore Challenge
- How to Hold a Five-Minute Weekly Family Review
- Rewards and S’mores
- Set Reminders in S’moresUp
- Chore Types in S’moresUp
- Add Clear Instructions to a Chore
- Use Weekly View in S’moresUp
- Review Your Week in S’moresUp
- S’moresUp Free vs. Premium
- Family Fit Quiz
- Parenting Under Pressure Survey
- Get the Most from S’moresUp Premium
- Contact the S’moresUp Team
- Share S’moresUp
- How Chores Work in S’moresUp
- How to Create a Chore
- How to Assign Chores
- How to Use Chore Categories
- How Chores Move from Pending to Done
- How Approvals Work
- How Photo Proof Works
- How Bonus Chores Work
- How to Edit or Delete a Chore
- How to Excuse, Complete Late, or Skip a Chore
- How Rotate Chores Work
- How Collaborate Chores Work
- How Compete Chores Work
- How As Needed Chores Work
- How Locked Chores Work
- How Late Penalties Work
- How Family Members Work in S’moresUp
- How to Add a Child
- How to Add Another Adult or Caregiver
- How to Invite a Family Member to S’moresUp
- How Child Profiles and Access Work
- How to Use S’moresUp on a Shared Device
- How Profile PINs Work
- How Parent and Child Views Differ
- How to Edit a Family Member Profile
- How to Remove a Family Member
- How to Set Up S’moresUp for Different Ages
- How S’mores, Rewards, and Wallet Work Together
- What Are S’mores?
- How Many S’mores Should a Chore Be Worth?
- How Spend, Save, and Goal Work
- How Automatic S’mores Allocation Works
- How to Move S’mores Between Accounts
- How the Reward Shelf Works
- How Reward Requests and Approval Work
- How to Use Rewards for One Child or the Whole Family
- How to Use Non-Money Rewards
- How Allowance and Conversion Rates Work
- How Cash-Out Works
- How Wallet Transactions Work
- How to Send or Request S’mores
- How Bonus and Penalty Adjustments Work
- How the Calendar, Today’s Progress, and Weekly View Work Together
- How Today’s Progress Works
- How the Family Calendar Works
- How to Add and Manage a Calendar Event
- How Recurring Calendar Events Work
- How to Share an Event with Family Members
- How to Show Chores on the Calendar
- How Google Calendar Sync Works
- How to Change the Start of the Week and Calendar Display
- How to Filter, Group, and Update Chores in Weekly View
- How Weekly View, Activity Log, and Wallet History Differ
- How Campfire and Community Work Together
- How to Use Campfire
- How to Create a Campfire Post
- How to Share Photos, Videos, and Links in Campfire
- How Comments and Heart Reactions Work
- How to Delete a Campfire Post or Comment
- How Children Use Campfire
- How to Use Campfire for Family Updates and Check-Ins
- How Community Works
- How to Turn Off Community
- How Community Profiles, Review, Reporting, and Blocking Work
- What Does S’moresUp Premium Add?
- Premium Chore Controls at a Glance
- How to Choose the Right Chore Type
- How to Combine Parent Approval and Photo Proof
- How to Choose Between Lock and Late Penalty
- How to Use Multiple Reminders Without Creating Noise
- How S’mart Lists Help Explain Multi-Step Chores
- How Premium Reward Availability and Limits Work
- Premium Tune-Up Checklist
- What Is Included with S’moresUp Free?
- How S’moresUp Premium Pricing Works
- How the First 45 Days Work
- How to Subscribe to S’moresUp Premium
- How to Manage or Cancel Your Subscription
- How to Restore Premium Access
- What Happens When Premium Ends?
- What Happens to Premium Features After Downgrade?
- Understanding Grandfathered Pricing
- How to Get Billing Help
- Start Here When Something Is Not Working
- How to Sign In or Reset Your Password or PIN
- How to Recover an Archived Family
- A Chore Is Missing or Showing for the Wrong Person
- A Completed Chore Is Still Pending
- Approval, Rejection, or Photo Proof Is Not Working as Expected
- A Reminder or Notification Did Not Arrive
- S’mores, Rewards, or Wallet Activity Looks Wrong
- Google Calendar Is Not Syncing
- Campfire or Community Is Not Showing Correctly
- S’moresUp Is Slow, Frozen, or Closing Unexpectedly
- How to Report a Bug or Request a Feature
- How to Delete Your Account or Family Safely
- How to Reduce the Mental Load of Remembering Everything
- How to Stop Being the Only Person Who Follows Up
- How to Turn Repeated Reminders into Visible Tasks
- How to Share the Load with Another Adult
- How to Create a Calmer Morning Routine
- How to Create an Evening Reset That Works
- How to Plan One Calm Week Ahead
- How to Create Clear Handoffs Between Family Members
- How to Help Kids Take Ownership of Their Tasks
- How to Make Tasks Clear Enough for Kids
- How to Support a Child Who Needs More Help
- How to Handle Missed Tasks Without Turning Them into a Fight
- How to Reward Effort Without Over-Rewarding
- How to Use S’mores Without Making Everything Transactional
- How to Celebrate Small Wins as a Family
- How to Adjust When Life Gets Busy
- How to Restart Without Guilt
- What to Do When Your Family Stops Using IAFT
- How to Notice What Is Working Before Adding More
Billing problems can involve:
- S’moresUp family access
- Apple
- Google Play
- Website billing
- Subscription status
- Refund policy
Start by identifying where the subscription was purchased.
Use In-App Help First
For the fastest S’moresUp support path:
- Open S’moresUp.
- Open Help.
- Send a message with the billing details.
In-app Help helps the support team identify the family account and device context.
Families may also contact:
support@smoresup.com
The current Terms also reference admin@smoresup.com for some refund requests. Public support language should be unified before publication.
Premium Is Missing
Contact S’moresUp support when:
- Payment succeeded but Premium is missing
- Premium appears for the wrong family
- One device shows Premium and another does not
- Website payment is not reflected
- Restore Purchase does not work
- The family was deleted while billing remains active
Do not purchase again before support checks for an existing subscription.
Apple Billing
Use Apple’s subscription and refund process for:
- Apple subscription status
- Apple renewal charge
- Apple cancellation
- Apple receipt
- Apple refund eligibility
Contact S’moresUp support when the Apple purchase exists but Premium is not active for the family.
Google Play Billing
Use Google Play for:
- Google subscription status
- Google renewal charge
- Google cancellation
- Google receipt
- Google refund eligibility
Android does not currently have a separate Restore Purchase button.
Contact S’moresUp support when Google Play shows an active subscription but the family does not have Premium.
Website Billing
Contact S’moresUp support for:
- Website subscription status
- Website cancellation problem
- Stripe or payment-processor receipt
- Website refund request
- Website payment not activating Premium
- Duplicate website billing
Include the transaction reference.
Refund Requests
Refund eligibility depends on:
- Purchase provider
- Refund policy
- Purchase date
- Reason for the request
- Applicable law
Cancellation stops future renewal.
It does not automatically refund a completed payment.
For app-store purchases, use the applicable store refund process.
For website purchases, contact S’moresUp support.
Duplicate Subscriptions
A duplicate can happen when:
- Two adults subscribe
- The family purchases through more than one provider
- A second purchase is made because Premium did not appear
- An older subscription remains active
Check:
- Apple subscriptions
- Google Play subscriptions
- Website billing
- Family Premium status
Then contact support before canceling the wrong subscription.
Deleting the App or Family
Deleting the app, family, or account does not automatically cancel billing.
If billing continues after deletion:
- Identify the purchase provider.
- Cancel the active subscription.
- Contact support for family-access help.
- Keep receipts and cancellation confirmation.
Information to Include
Send:
- S’moresUp account email
- Family name
- Device type
- Operating system
- Purchase provider
- Purchase date
- Renewal date
- Receipt or transaction reference
- Screenshot
- Clear description of the problem
Do not send a full payment-card number.
Response Expectations
Support may need to:
- Confirm the family
- Check Premium status
- Review the purchase record
- Ask for a receipt
- Direct the user to Apple or Google
- Review website billing
- Confirm cancellation or access dates
Common Questions
Who handles Premium not appearing?
S’moresUp support.
Who handles an Apple refund?
Use Apple’s process.
Who handles a website refund request?
S’moresUp support under the applicable refund policy.
Should I buy Premium again?
Not before checking for an active subscription.
Does deleting the app cancel billing?
No.
What email should I use?
Use in-app Help or support@smoresup.com.
Best First Action
Find the purchase receipt and the S’moresUp account email, then contact the correct support path.