Popular
- What Happens After Your First 45 Days
- Choosing the Right IAFT Plan
- How to Keep Your Family Rhythm Going
- What to Try Next in IAFT
- How to Review Your Family’s Progress
- How to Review and Tune Your Family System
- How to Celebrate Progress in IAFT
- How to Adjust a Routine That Is Not Working
- How to Build One Routine in IAFT
- How to Personalize IAFT After Setup
- How Frankie Helps Your Family
- FamilyFun and Family Reset
- Check Progress
- Getting Started with It’s a Family Thing!
- How Tasks Work in IAFT
- How to Create a Task
- How to Assign a Task Clearly
- Understanding To-Do, Approvals, and Done
- How Task Completion Works
- How Repeating Tasks Work
- How Task Scheduling Works
- Understanding Due Time, Anytime, and As Needed Tasks
- How Reminders and Notifications Work
- How Approvals Work
- How Photo Proof Works
- How to Excuse a Task
- How to Edit or Delete a Task
- What Task Categories Mean
- Understanding Advanced Task Types
- How S’mores Are Shared Across Advanced Task Types
- How Advanced Task Schedules Work
- How Late Penalties Work
- How Locked Tasks Work
- What Are S’mores?
- How Rewards Work
- How Reward Approval Works
- How to Choose a S’mores Value for a Task
- How Bonus and Penalty Work
- How Task Streaks Work
- How Daily Member Streaks Work
- What Happens to a Streak When a Task Is Late, Missed, Rejected, or Excused
- How Family Badges Work
- How Challenge Badges Work
- Where to See Earned Badges
- How Today View Works
- How Weekly View Works
- How to Filter and Group Weekly View
- How the Planner Works
- How Events Work
- How to Review Recent Family Activity
- Where to Find Completed Task Activity
- How to Use S’mores Wallet Transactions
- Where to Find the Activity Log
- Where Task Streaks Appear
- How the Daily Streak Report Works
- Understanding Your PUP Score
- How Campfire Works
- How to Post in Campfire
- How to Share a Photo in Campfire
- How Comments and Reactions Work
- Who Can See a Campfire Post?
- How to Share with Your Family
- How to Participate in the IAFT Community
- What Is a Family Circle?
- How to Connect with Another Family
- How to Share with Connected Families
- Understanding Shared with Us and Shared by Us
- Understanding IAFT Plans
- SuperFamily vs SmartFamily
- What Is Included with SuperFamily?
- What Is Included with SmartFamily?
- How the First 45-Day Price Works
- What Happens After Your First 45 Days
- What Happens If Your IAFT Access Pauses
- How to Subscribe or Restore Access
- How to Manage Your IAFT Subscription
- How to Ask for Help
- How to Send a Message to IAFT Support
- What to Include When Reporting a Problem
- Common Questions After Setup
- Common Task Setup Problems
- Why a Task Is Not Appearing
- Why a Task Is Waiting for Approval
- Why S’mores Were Not Awarded
- Why a Reminder Did Not Arrive
- What to Do When a Task Keeps Getting Missed
- How to Simplify an IAFT Setup That Feels Too Heavy
- How to Start Chores Without Overwhelming the Family
- How to Choose Age-Appropriate Chores
- How to Write Chores Kids Can Understand
- How to Share Chores Fairly
- How to Motivate Kids Without Paying for Everything
- How to Use S’mores and Rewards Without Creating Entitlement
- How to Build a Morning Routine
- How to Build an After-School Routine
- How to Build a Bedtime Routine
- How to Help Kids Remember Chores Without Constant Reminding
- How to Teach Responsibility Through Chores
- How to Use Chores to Build Life Skills
- How to Handle Missed or Late Chores
- How to Restart After the Family Stops Using S’moresUp
- How to Adjust Chores as Kids Grow
- How to Use S’moresUp with Teens
- How to Run a Short Family Chore Challenge
- How to Hold a Five-Minute Weekly Family Review
- Rewards and S’mores
- Set Reminders in S’moresUp
- Chore Types in S’moresUp
- Add Clear Instructions to a Chore
- Use Weekly View in S’moresUp
- Review Your Week in S’moresUp
- S’moresUp Free vs. Premium
- Family Fit Quiz
- Parenting Under Pressure Survey
- Get the Most from S’moresUp Premium
- Contact the S’moresUp Team
- Share S’moresUp
- How Chores Work in S’moresUp
- How to Create a Chore
- How to Assign Chores
- How to Use Chore Categories
- How Chores Move from Pending to Done
- How Approvals Work
- How Photo Proof Works
- How Bonus Chores Work
- How to Edit or Delete a Chore
- How to Excuse, Complete Late, or Skip a Chore
- How Rotate Chores Work
- How Collaborate Chores Work
- How Compete Chores Work
- How As Needed Chores Work
- How Locked Chores Work
- How Late Penalties Work
- How Family Members Work in S’moresUp
- How to Add a Child
- How to Add Another Adult or Caregiver
- How to Invite a Family Member to S’moresUp
- How Child Profiles and Access Work
- How to Use S’moresUp on a Shared Device
- How Profile PINs Work
- How Parent and Child Views Differ
- How to Edit a Family Member Profile
- How to Remove a Family Member
- How to Set Up S’moresUp for Different Ages
- How S’mores, Rewards, and Wallet Work Together
- What Are S’mores?
- How Many S’mores Should a Chore Be Worth?
- How Spend, Save, and Goal Work
- How Automatic S’mores Allocation Works
- How to Move S’mores Between Accounts
- How the Reward Shelf Works
- How Reward Requests and Approval Work
- How to Use Rewards for One Child or the Whole Family
- How to Use Non-Money Rewards
- How Allowance and Conversion Rates Work
- How Cash-Out Works
- How Wallet Transactions Work
- How to Send or Request S’mores
- How Bonus and Penalty Adjustments Work
- How the Calendar, Today’s Progress, and Weekly View Work Together
- How Today’s Progress Works
- How the Family Calendar Works
- How to Add and Manage a Calendar Event
- How Recurring Calendar Events Work
- How to Share an Event with Family Members
- How to Show Chores on the Calendar
- How Google Calendar Sync Works
- How to Change the Start of the Week and Calendar Display
- How to Filter, Group, and Update Chores in Weekly View
- How Weekly View, Activity Log, and Wallet History Differ
- How Campfire and Community Work Together
- How to Use Campfire
- How to Create a Campfire Post
- How to Share Photos, Videos, and Links in Campfire
- How Comments and Heart Reactions Work
- How to Delete a Campfire Post or Comment
- How Children Use Campfire
- How to Use Campfire for Family Updates and Check-Ins
- How Community Works
- How to Turn Off Community
- How Community Profiles, Review, Reporting, and Blocking Work
- What Does S’moresUp Premium Add?
- Premium Chore Controls at a Glance
- How to Choose the Right Chore Type
- How to Combine Parent Approval and Photo Proof
- How to Choose Between Lock and Late Penalty
- How to Use Multiple Reminders Without Creating Noise
- How S’mart Lists Help Explain Multi-Step Chores
- How Premium Reward Availability and Limits Work
- Premium Tune-Up Checklist
- What Is Included with S’moresUp Free?
- How S’moresUp Premium Pricing Works
- How the First 45 Days Work
- How to Subscribe to S’moresUp Premium
- How to Manage or Cancel Your Subscription
- How to Restore Premium Access
- What Happens When Premium Ends?
- What Happens to Premium Features After Downgrade?
- Understanding Grandfathered Pricing
- How to Get Billing Help
- Start Here When Something Is Not Working
- How to Sign In or Reset Your Password or PIN
- How to Recover an Archived Family
- A Chore Is Missing or Showing for the Wrong Person
- A Completed Chore Is Still Pending
- Approval, Rejection, or Photo Proof Is Not Working as Expected
- A Reminder or Notification Did Not Arrive
- S’mores, Rewards, or Wallet Activity Looks Wrong
- Google Calendar Is Not Syncing
- Campfire or Community Is Not Showing Correctly
- S’moresUp Is Slow, Frozen, or Closing Unexpectedly
- How to Report a Bug or Request a Feature
- How to Delete Your Account or Family Safely
- How to Reduce the Mental Load of Remembering Everything
- How to Stop Being the Only Person Who Follows Up
- How to Turn Repeated Reminders into Visible Tasks
- How to Share the Load with Another Adult
- How to Create a Calmer Morning Routine
- How to Create an Evening Reset That Works
- How to Plan One Calm Week Ahead
- How to Create Clear Handoffs Between Family Members
- How to Help Kids Take Ownership of Their Tasks
- How to Make Tasks Clear Enough for Kids
- How to Support a Child Who Needs More Help
- How to Handle Missed Tasks Without Turning Them into a Fight
- How to Reward Effort Without Over-Rewarding
- How to Use S’mores Without Making Everything Transactional
- How to Celebrate Small Wins as a Family
- How to Adjust When Life Gets Busy
- How to Restart Without Guilt
- What to Do When Your Family Stops Using IAFT
- How to Notice What Is Working Before Adding More
S’moresUp includes an in-app support feed.
Use it to:
- Ask the Developers
- Report a problem
- Request a feature
- Attach screenshots
- Attach a short video
Open Support
Use:
Hamburger menu → FAQ & Support → Support
Then choose:
- Ask the Developers
- Feature Request
A legacy Campfire question-mark path may also open support in some versions.
Ask the Developers
Use this for:
- App problem
- Missing chore
- Wallet issue
- Login problem
- Calendar sync
- Premium not appearing
- Unexpected feature behavior
The message is sent to the support team for triage.
Feature Request
Use Feature Request for:
- New idea
- Improvement
- Workflow suggestion
- Missing setting
- Usability feedback
Feature requests use the same feed style but a different request type.
What to Include
Support posts do not automatically include a full diagnostic report.
Add:
- S’moresUp account email
- Device type
- Device model
- iOS, Android, or web
- Operating-system version
- App version
- Family member affected
- Chore, reward, or event name
- What you expected
- What happened
- Steps to reproduce
- Date and approximate time
- What you already tried
Add Screenshots or Video
The support composer can include user-selected:
- Photos
- Screenshots
- Video
Use media to show:
- Error message
- Wrong chore state
- Missing button
- Calendar issue
- App closing
- Incorrect Wallet entry
Remove private information before attaching.
Diagnostic Logs Are Not Attached
The current support-post payload does not automatically attach:
- Device logs
- Crash dumps
- Full OS details
- Full app configuration
- Automatic reproduction steps
The app may store device information for notifications, but that is not the same as a bug-report package.
Write Reproduction Steps
Good example:
- Open child Maya.
- Open Today’s Progress.
- Complete “Feed Dog.”
- Add Photo Proof.
- Tap Submit.
- App returns to pending without an error.
This is more useful than:
It does not work.
Do Not Send Secrets
Never send:
- Password
- Personal PIN
- Family PIN
- Full payment-card number
- Security code
- Child information not needed for the issue
A receipt or transaction reference may be enough for billing support.
Old User Manual and FAQ Links
The Support screen may still point to older Zendesk User Manual and FAQ pages.
Those links are being replaced by the new Help Center.
Use the new WordPress Help Center when available.
Response Time
No public response-time promise is documented.
Support-post creation notifies the support team, but notification is not a response SLA.
Common Problems
The attachment will not upload
Check connection, photo permission, file size, and storage.
The support message has no device details
Add them manually.
The request is an idea, not a bug
Choose Feature Request.
The old User Manual link fails
Use the new Help Center or Ask the Developers.
The issue is billing
Include the purchase provider and receipt reference, but not full card details.
Common Questions
Can I attach images?
Yes.
Can I attach video?
Yes.
Are logs sent automatically?
No confirmed automatic log package is attached.
Can children send support posts?
Support posts are modeled as non-kid posts. A parent should contact support.
Is there a guaranteed reply time?
No published SLA.
Best First Action
Send a short message with clear steps and one screenshot showing the problem.