We love hearing from families. If something is working well, confusing, broken, or still hard, please tell us.

This contact page supports both S’moresUp and It’s a Family Thing!.

Contact us

Visit:

https://www.smoresup.com/contact

Use this page to send us a message about your account, app experience, subscription, feedback, or question.

What to include

To help us respond faster, please include:

• Which app you are using: S’moresUp or It’s a Family Thing!
• The email address connected to your account
• Your device type: iPhone, iPad, Android, or web
• A short description of what happened
• What you expected to happen
• A screenshot, if it helps explain the issue

Good reasons to contact us

You can contact us if:

• You are having trouble logging in
• A chore, reminder, reward, or plan is not working as expected
• You need help with billing or subscription access
• You want to delete or manage your account
• You want to share feedback about what feels confusing
• You have an idea that could make the app better for families

If your issue is about billing

Please include where you subscribed, if you know it:

• Apple App Store
• Google Play
• S’moresUp account page
• Not sure

If you are not sure, that is okay. Send us a message and we will help you figure out the next step.