S’moresUp Is Slow, Frozen, or Closing Unexpectedly

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July 20, 2026
Frankie

Use the safest troubleshooting steps first.

Do not delete the family or use Start Fresh to fix a temporary app problem.

1. Save Unfinished Work

If possible, finish or copy any text before closing the app.

A Campfire or support post that has not been submitted may be lost.

2. Check the Internet Connection

Try:

Wi-Fi
Mobile data
Another website
Moving closer to the router

A weak connection can delay chores, photos, Calendar events, and Wallet updates.

3. Update S’moresUp

Open the Apple App Store or Google Play and install the latest available version.

Backend version flags can mark an update as available.

Some features may require a current app version.

4. Force-Close and Reopen

Close S’moresUp completely.

Wait a moment.

Open it again.

This can refresh local family, chore, reward, Calendar, and feed data.

5. Restart the Device

Restarting can clear temporary device problems.

After restart:

Open S’moresUp
Confirm the family
Try the action again

6. Check Device Storage

Low storage can affect:

Photos
Video
App updates
Temporary files
Performance

Remove unneeded files or apps if the device is nearly full.

7. Sign Out and Sign Back In

Use this only when you know the account email, password, or PIN.

The app clears some local data during logout and login.

Signing in again can refresh:

Family
Chores
Rewards
Users
S’mart Lists
Events
Local cache

Do not sign out if the family login details are unknown.

8. Android: Clear App Cache

There is no user-facing Clear Cache button inside S’moresUp.

On Android, support may ask the user to clear the app cache through device settings.

The exact path depends on the Android device.

Do not choose Clear Storage or Clear Data unless support tells you to and you understand the effect.

9. Reinstall Only When Needed

Reinstalling may help after an update or corrupted local install.

Before reinstalling, confirm:

Account email
Password
Family PIN if needed
Purchase provider
Any unsaved content

Deleting the app does not cancel Premium billing.

Do Not Use Start Fresh

Start Fresh resets:

Setup
Streaks
PINs

It is intended for restarting an archived family setup.

It is not an app-performance repair tool.

Do Not Delete the Family

Family deletion is permanent.

It removes the family and cannot be recovered.

It also does not cancel the subscription.

Supported Devices

Current configuration confirms Android 5.0 or later as the technical minimum in the app project.

A public supported-device matrix and minimum iOS version are not confirmed.

For best results, use a device that can run the current store version.

Report a Crash

Include:

Device model
iOS or Android
OS version
App version
Action before the crash
Date and time
Whether it happens every time
Screenshot or video

No full diagnostic log package is automatically attached to a support post.

Common Problems

The app freezes after opening

Update, force-close, restart, and check storage.

Photos make the app close

Check permission, storage, connection, and file size.

The problem returns after reinstalling

Contact support with reproduction steps.

Android remains slow

Clear the app cache through device settings.

Premium disappeared after reinstalling

Common Questions

Is there an in-app Clear Cache button?

No.

Does reinstalling delete the server family?

Not normally, but confirm login details first.

Does deleting the app cancel Premium?

No.

Should I use Start Fresh?

Not for a technical problem.

Is Android 5.0 supported?

It is the current configured minimum, but publication support policy should still be verified.

Best First Action

Update the app, force-close it, restart the device, and try again before making account changes.